Return and Exchange Policies
Return and Exchange Policy
Best Licenses values customer satisfaction and strives to ensure that all products are delivered and installed correctly. However, we understand that in some cases it may be necessary to request an exchange or a return. Our return and exchange policy is designed to be fair and easy to follow.
1. Right of Withdrawal
In accordance with the Consumer Protection Code, you have the right to withdraw from your purchase and request a return within 7 days after receiving the product. To exercise this right, simply contact us via email at contato.bestlicencas@gmail.com or via WhatsApp at +55 (11) 97379-9664 and complete the form to initiate the return process. The product must be fully returned and completely uninstalled from your computer.
2. Exchanges
If you wish to exchange a product, the first step is to contact us via email at contato.bestlicencas@gmail.com or via WhatsApp at +55 (11) 97379-9664.
2.1 Initiating the Exchange Process
After your exchange request is approved, you will receive an email containing updates regarding your product or information about any necessary repairs.
3. Manufacturer’s Warranty
All our products come with a 1-year warranty. If the product presents manufacturing defects within this period, you may request an exchange or a return. Please contact us to initiate the warranty process.
4. Return Process
After your return request is approved, you will receive a refund within the established timeframe, depending on your payment method. This return process will incur no cost to you.
5. Contact
If you have any questions about our return and exchange policy, please contact us:
Customer Support Channel:
Email: contato.bestlicencas@gmail.com
Phone: +55 11 97379-9664
Business hours: Daily, from 08:00 AM to 07:00 PM
Thank you for choosing Best Licenses. We are here to help if you have any issues with your order!